RETAIL CUSTOMER SUPPORT
Returns & refunds.
Report damaged, defective or incorrect products within 7 days of delivery. Teral covers return shipping for approved claims.
Last updated: 8 October 2026.
When this policy applies
This policy applies to retail products purchased directly from Teral’s online shop when ordering becomes available. The shop is currently coming soon. Bulk, custom and export orders are handled under the terms agreed in their quotation or order confirmation.
Eligible returns
We accept return requests for products that arrive damaged, are defective, or differ from the product ordered. Please contact us within 7 calendar days of delivery to report the issue and start your return request.
We do not accept change-of-mind returns, including when a customer no longer needs a correctly supplied, non-defective product.
How to request a return
Email sales@teral.in or call +91 73973 51431. Include your order number, delivery date, a description of the issue and, where possible, clear photographs of the product and packaging.
Keep the product and packaging available for assessment. Please contact us before sending anything back; our sales team will provide the return address and courier instructions for your approved claim.
Return method and shipping costs
Approved returns are sent by courier or post using the instructions provided by Teral. Teral covers return shipping for approved damaged, defective or incorrect-product claims. You do not need to arrange a return shipment before your claim has been reviewed.
Refunds
We will review the reported issue and confirm the outcome with you. Where a return is required, we will assess the returned product before confirming the refund. Approved refunds are returned to the original payment method where available; if that is not possible, our team will agree the refund method with you.
Our sales team will confirm the refund arrangements and expected processing time when your claim is approved. The time for funds to appear can depend on your bank or payment provider.
Your consumer rights
This policy does not limit any rights or remedies available under applicable consumer law.
Contact Teral
Sales team: sales@teral.in
Phone: +91 73973 51431